Refund policy


Shenzhen Xinghai Yunqi Technology Co., Ltd. (operating under the brand Lily Daphne Studio) is dedicated to bringing the timeless soul of classical art into your living spaces. Every artwork in our gallery is 100% individually hand-painted to order by our master artists, and classified as a bespoke, custom-commissioned piece.
Please review this policy carefully before placing your order.

1. Custom Made-to-Order Artworks

Every oil painting is meticulously handcrafted to your exact specifications, including size, frame style and composition.
  • Final Sale Notice: Due to the personalized nature of bespoke artistry, all orders are considered final custom commissions and are not eligible for returns, refunds, or exchanges once the painting process has commenced.
  • Cancellation Window: You may request a full cancellation and refund within 24 hours of placing your order. After 24 hours, art materials are prepared and our artists begin dedicated work, so cancellations can no longer be accepted.
  • Agreement: By completing your purchase, you confirm you have reviewed your order details and agree to this non-returnable policy for custom artwork.
  • Minor Variation Note: As each piece is entirely hand-painted, subtle differences in brush texture and color tone may exist compared to product images. This is a normal feature of handmade art and is not considered a quality defect.

2. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, please note that under the EU Consumer Rights Directive, the 14-day cooling-off period does not apply to custom-made or clearly personalized goods. As our artworks are hand-painted to your exact specifications, they are strictly excluded from the 14-day right of withdrawal.

3. Our Quality Guarantee: Damages & Shipping Issues

Your complete satisfaction is our highest priority. Every canvas undergoes rigorous quality inspection before leaving our studio.
  • Transit Damage: In the rare event that your artwork arrives damaged or defective due to shipping, please inspect the package upon delivery and contact us immediately at support@lilydaphnestudio.com within 7 days of delivery.
  • Required Proof: Please include high-definition photos or videos of the damaged packaging and the affected areas of the artwork.
  • Our Resolution: For confirmed transit damage or defects covered by our quality guarantee, we will immediately arrange a priority complimentary repaint and replacement, shipped to you at our full expense. If you prefer not to receive a replacement, we can negotiate a proportional refund as an alternative.

4. How to Contact Us

If you have any questions regarding your custom commission, sizing, or styling advice, please reach out to our dedicated team:
  • Email: support@lilydaphnestudio.com(We will reply within 24 hours)
  •  Shenzhen City, Guangdong Province, 518056, P.R.China
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8, China Standard Time)
Please note: Items returned to us without prior approved return authorization from our team will not be accepted. Return shipping addresses will be provided individually based on your regional customer service arrangement.