Shipping policy

1. Delivery Areas & Lead Time

Lily Daphne Studio ships to over 27 countries and regions worldwide, including the United States, Canada, the United Kingdom, major European Union countries, Australia, New Zealand, Japan, South Korea, and Singapore. Additional destinations may be available and calculated at checkout.
Production Time

All standard hand-painted artwork reproductions require 7–10 business days of production after payment is confirmed, excluding weekends and public holidays. Custom commissioned artworks (including photo-to-painting and custom-sized pieces) may require an extended production timeline, which will be confirmed at the time of your order.
Shipping Time

Estimated delivery takes 15–25 business days after dispatch, depending on destination customs clearance efficiency and local logistics schedules. Delivery delays may occur during peak holiday seasons or due to customs holds, which are outside our control.

2. Shipping Cost

  • Free Standard Shipping: All orders over $149 USD qualify for free standard worldwide shipping.
  • Standard Flat Rate: A flat shipping fee of $19.90 USD applies to orders under $149 USD, calculated automatically at checkout.
Additional surcharges may apply to remote rural locations or oversized custom-sized items. We will contact you in advance to confirm the extra fee if applicable; you may choose to proceed with the order or cancel for a full refund before production begins.

3. Customs & Import Duties

All prices listed on our website do not include import duties, value-added taxes, customs clearance fees, or any other import-related charges. These costs are the sole responsibility of the recipient.
Low-value goods may qualify for duty-free entry under your local customs regulations, depending on your country’s import policies. We will provide all necessary shipping documentation to assist with customs clearance upon request.

4. Tracking & Transit Damage Protection

Once your order is dispatched, a full tracking number will be sent to you via email, so you can monitor the delivery status in real time.
All artworks are professionally packaged with reinforced protective materials to minimize transit risk. If your order arrives damaged, please contact us within 7 calendar days of delivery with:
  • Clear photos of the outer packaging damage
  • Close-up photos/videos of the damaged artwork
  • Your order number
After verification, we will arrange a free replacement or issue a refund at our discretion. Please retain all original packaging and damaged items, as they may be required for carrier damage claims.